Guarantee
At C Emb Print, we stand behind the quality of our products and services. Your satisfaction is our top priority, and we strive to ensure that every customer has a positive experience with us. We are pleased to offer the following guarantees:
Quality Guarantee
We take pride in the craftsmanship of our embroidery and print work. If you are not completely satisfied with the quality of your customised items, please contact us within 48 hours of receiving your order. We will work with you to address any concerns and ensure that you are delighted with the final product.
Durability Guarantee
Our embroidery and print work are designed to withstand everyday wear and tear. We use high-quality materials and state-of-the-art techniques to ensure that your customised items are durable and long-lasting. In the unlikely event that your item shows signs of premature wear or damage due to manufacturing defects, please reach out to us. We will assess the issue and provide a suitable solution, which may include repair, replacement, or refund.
Satisfaction Guarantee
Your satisfaction is our ultimate goal. If for any reason you are not completely satisfied with your purchase, please let us know. We are committed to making it right and will do everything we can to ensure that you are happy with your order. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
- Spelling, punctuation or grammatical errors made by the customer.
- Inferior quality or low-resolution of uploaded images.
- Design errors introduced by the customer in the design creation process.
- Errors in user-selected options such as product type or size.
Please examine your designs carefully and correct any mistakes prior to placing your order.
In an effort to keep costs down and pass substantial savings along to our customers, C Emb Print Ltd does not proof documents created by its customers prior to processing.
How to Claim Your Guarantee
To claim your guarantee, simply contact our customer service team at C Emb Print Ltd. Please provide your order details and a brief explanation of the issue you are experiencing. Our dedicated team will assist you promptly and guide you through the resolution process.
Terms and Conditions
- Our guarantees are valid for the original purchaser only and are non-transferable.
- Guarantees are subject to reasonable and fair use of the product.
- Guarantees do not cover damage caused by misuse, neglect, or improper care of the item.
- We reserve the right to determine the appropriate course of action for guarantee claims on a case-by-case basis.
Contact Us
If you have any questions or concerns about our guarantees, please don't hesitate to contact us on 01269 844200 We are here to help and are committed to providing you with the best possible experience.
